Frequently Asked Questions
Do you have any questions?
All of our pieces are handcrafted through close collaborations with expert artisans who preserve traditional techniques, such as San Antonino embroidery, cross-stitch, and crochet, combining cultural heritage with contemporary design.
We invite you to consult our Size Guide available on each product page, where we detail measurements in centimeters and inches for bust, waist, and hips. Many of our silhouettes are traditional or relaxed-fit; if you prefer a looser fit, we suggest sizing up.
Not exactly, and that is the true value of what is handmade. Since these are artisanal processes and natural materials (such as stones and organic fibers), each piece is unique and unrepeatable. Small details or variations in tone are a sign of authenticity and exclusivity.
Yes. As Corazรณn Ancestral was born from the need to connect living traditions with those of us living outside of Mexico, we offer secure shipping to bring a little piece of our culture right to your doorstep.
Domestic shipments: They usually take between 3 and 7 business days. International shipments: The estimated time varies between 7 and 15 business days, depending on the destination. Once your order is dispatched, you will receive a tracking number to follow it at all times.
We want you to love every piece you receive. If you need to exchange a size or have any issues with your product, you have 14 days from the delivery date to request it. Garments must be unworn, unwashed, with their original tags, and in perfect condition. (Note: Personalized pieces or items from very limited edition collections may have special conditions).
To preserve the life of your garments, we recommend always hand-washing them in cold water with mild soap. Do not use bleach or a tumble dryer. Dry them flat in the shade and iron them inside out at a low temperature, placing a thin cloth between the iron and the embroidery.
We suggest you avoid direct contact with perfumes, lotions, creams, or water (when bathing or swimming) to protect the metals and stones. Clean your pieces with a dry microfiber cloth and store them separately in their original pouch to prevent scratching.
We accept major credit and debit cards (Visa, Mastercard, American Express), as well as secure payments through digital platforms integrated into our online store to ensure a protected purchase.
We currently operate exclusively through our online store, which allows us to ship our curated collections directly from the hands of the artisans to your home, wherever you may be.